Staffed chat vs. Qliva
Alternative to staffed chat – a flat price instead of price per lead
Staffed web chat sounds good — until you do the math. You pay per lead, and the people answering know nothing about your business. They follow a script and collect contact details. There's a better way.
| Staffed chat | Qliva | |
|---|---|---|
| Knowledge of your business | Script | Trained on your entire website and documents |
| Answers to real questions | No – refers you elsewhere | Yes, directly |
| Availability | Office hours/call center | Around the clock |
| Pricing model | Per lead | Flat monthly price |
| Leads | Yes | Yes – with context from the whole conversation |
Qliva captures the same leads – but also answers correctly
Qliva captures the same leads — but also answers your customers' questions correctly, around the clock, at a flat price you can budget for.
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