Qliva reads incoming emails, writes reply drafts from your knowledge base, and gives your team full control: choose autopilot that replies immediately, or manual review before anything is sent.
Both modes use the same AI and the same knowledge base. The difference is who presses send.
The assistant reads the email, evaluates whether it can answer, and sends a complete reply without any manual step. Emails it cannot handle are forwarded automatically to your inbox.
Best fit: high volume and repetitive questions
The assistant writes a complete reply draft — including your signature — and places it in the review queue. A team member reads it, adjusts if needed, and sends it with one click.
Best fit: customer-facing communication and complex cases
The customer sends an email to your address. It is automatically forwarded to Qliva via your dedicated inbound address — no need to change your email provider.
The assistant analyses the email and writes a complete reply draft based on your knowledge base — in your tone, with your signature, and your facts.
In autopilot mode the reply is sent immediately. In review mode the draft lands in the team inbox for approval before it reaches the customer.
All emails appear in the shared inbox with status, assignment, tags, response times, and full conversation history.
The email log is more than a list. It is a case management system where AI prepares the replies and the team stays in control.
Distribute cases to the right person on the team. Clear ownership — no email gets lost in a shared inbox without a responsible owner.
Hide a case until the right moment. Resurfaces in an hour, tomorrow morning, or Monday — your choice.
Categorise emails with your own tags. Filter the inbox and analyse volumes by case category.
Set response time thresholds. Cases that have not been answered in time are clearly flagged in the inbox and summarised in a daily report to administrators.
Mark resolved cases as archived. They disappear from the active view but remain available for follow-up and audit.
Volume, response times, SLA compliance, and breakdown by agent and tag — all in one statistics view for the whole team.
The email assistant shares a knowledge base with the website AI assistant and the phone assistant. Configure your knowledge once — then use the same answers across every channel.
Start in the platform and activate the email assistant — no need to change your email provider.
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