Industry & B2B
Product questions · quotes · technical support · spare parts · internal knowledge
Use cases
What do you want to solve with Qliva?
Qliva can be used wherever customers or employees need faster answers, better guidance, current information, or help moving on to the next step.
Start with a concrete need. Expand when you see the value.
Needs first
Where Qliva can create value.
Choose the need closest to your everyday work and see how Qliva can help.
Customer service
Give customers answers straight away – without making them wait.
The problem
Many questions are simple, yet still generate emails, phone calls, or support cases when the answer is difficult to find.
How Qliva helps
Qliva can meet the customer directly on your website, understand the question, and answer using your company's knowledge.
If the question requires current information, Qliva can retrieve it from connected systems.
local_shipping
Where is my order?
System lookupschedule
What are your opening hours over Easter?
verified_user
What does the warranty cover?
calendar_month
What is the delivery time?
Visitor
We need 12 forklifts for a new warehouse. Which model is right for us?
- 01
HelpsAsks relevant follow-up questions
- 02
UnderstandsIdentifies buying intent
- 03
CollectsRequirements and contact details
Lime / UpSalescheck_circleLead created with conversation context
Sales & leads
Help first. Capture the opportunity when it arises.
The problem
Many visitors leave a website before completing a form or contacting sales.
Traditional lead capture often starts by asking for contact details before the visitor has received any value.
How Qliva helps
Qliva can first understand the question, give a relevant answer, and guide the customer forward. When buying intent emerges, the assistant can gather the right information and create a qualified lead.
Typical result
More relevant leads, better qualification, and more context for the sales team.
Systemtruckar
Systemtruckar uses Qliva to help website visitors with common questions and capture buying intent directly in the conversation.
systemtruckar.se ↗E-commerce
From product question to order status.
Customers often need answers that require both product knowledge and current order or stock information.
QuestionProduct question / order query
→QQliva
→SourcesProduct data + order systemShopify / API
→Typical resultAnswer / next step
How Qliva helps
Qliva can combine product information with data from e-commerce and order systems and answer directly in the conversation.
Example questions
- Which size should I choose?
- Is it in stock?
- When will my order arrive?
- Can I get my invoice?
Typical result
- Better self-service
- Fewer order queries for support
- Faster product guidance
- Better conversion
Booking
From inspiration to real options and prices.
The problem
Visitors can find information about accommodation, activities, and the destination – but prices and availability often exist only in the booking system.
How Qliva helps
Qliva can answer questions about the destination, provide guidance, and retrieve current availability and prices when the customer is ready to move forward.
Typical result
A faster path from inspiration to booking options, less friction, and more commercial conversations.
- Which area is best for families with children?
- What can we do if it rains?
- How far is it to the nearest lift?
Q+
Is there a cabin for six people from 12–15 February?
12–15 feb6 guests3 options →
EmployeeWhich filter fits the HX-220 model?
picture_as_pdfServicemanual_HX.pdftable_viewReservdelslista.xlsx
Answer from company sources
Filter F-220A fits the HX-220 model. Installation instructions are in section 4.2 of the service manual.
Verified sourcesWhat does error code 42 mean?How do we handle a complaint over SEK 25,000?What is the difference between X200 and X220?
Employees
Make company knowledge available when it is needed.
The problem
Important knowledge is often spread across manuals, documents, folders, and a small number of experienced people.
How Qliva helps
Employees can ask questions in natural language and get answers based on the company's own sources.
Typical result
Faster internal answers, less time searching documents, and more self-sufficient employees.
Relevant productsSee the Internal knowledge assistant →
Service & aftermarket
Help technicians and customers find the right information faster.
Technical support often requires someone to search manuals, spare parts lists, product data, or previous documentation.
Technical question
→
Which hydraulic hose is used from serial number 24-381?
descriptionManualsimageImages & drawingsdatabaseSystem data
→
The right next stepItem 76148 · Service manual 7.3
How Qliva helps
Qliva can combine technical knowledge, images, drawings, and system data to help the user find the right next step.
More examples
Which spare part fits X200? · What should I check for error code 42? · Is the spare part in stock?
Typical result
Faster troubleshooting, less dependence on senior experts, and a shorter path from question to action.
Email & cases
Let AI handle more of the casework.
The problem
Incoming emails need to be read, understood, answered, and sometimes linked to orders, invoices, complaints, or other systems.
How Qliva helps
Qliva can classify the case, prepare an answer, use system data, and decide whether it can run on autopilot or needs human review.
Typical result
Less repetitive handling, faster replies, clearer workflows, and human control where it is needed.
QIncoming email
New casesellClassifies the casedatabaseRetrieves order statusedit_notePrepares a reply
DecisionAutopilot for clear-cut cases
orHumanReview when needed
Different businesses
One platform. Different businesses.
The needs differ, but they often begin in the same place: someone needs an answer or help moving forward.
E-commerce
Product guidance · order status · stock · invoices · leads
Travel, destinations & booking
Inspiration · destination questions · prices · availability · booking guidance
Service businesses
Services · common questions · qualification · quote requests · internal knowledge
Q
Qliva in practiceSystemtruckar
Systemtruckar uses Qliva to help website visitors with common questions and capture buying intent directly in the conversation.
systemtruckar.se ↗Q
Qliva in practiceTimars
Timars serves customers all over the world. With Qliva, a visitor can write in Spanish, for example, and receive an answer based on the same company knowledge used in Swedish and English.
timars.se ↗Getting started
Start where the value is clear.
You do not need to start with the entire business. Choose an area where customers or employees often need help and where Qliva can create clear value from the outset.
- 01
Common customer questions
Answer the questions customers ask most often.
- 02
Leads & quotes
Help the visitor and capture buying intent.
- 03
Internal technical knowledge
Make manuals and product data easy to query.
- 04
Incoming email
Let Qliva handle clear, recurring cases first.
Next step
Where would Qliva create the most value for you?
Start with a concrete need. We will help you identify the right setup and how quickly you can try it.