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Trend analysis
See which questions are asked most and whether patterns require action in your content.
Knowledge base
The knowledge that gives your assistants answers.
Qliva brings together your website, PDFs, documents, and other important information into a shared knowledge base that the AI assistant, email assistant, and phone assistant can all answer from.
One shared knowledge base
Add knowledge once. Every channel learns.
Whether a customer asks via chat, email, or phone, the answer comes from the same indexed knowledge base. You do not have to maintain separate information sources for each channel.
languageWebsite
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descriptionDocuments
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Qliva
Knowledge base
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chatAI assistant
mailEmail assistant
callPhone assistant
Knowledge sources
Start with what you already have.
Qliva can ingest knowledge from websites, files, and voice notes — so you can launch quickly in chat, email, or phone and keep the content current as your business changes.
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WebsitesQliva crawls public pages and indexes the text. Choose which URLs to include and filter out irrelevant parts of the site.
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PDF filesUpload product sheets, manuals, price lists, and policy documents. Text is extracted and indexed automatically.
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DocumentsWord files, text files, and more. Internal guides, FAQs, and instructions work well here.
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ImagesAI can analyse images and extract textual content — useful for product images, diagrams, and technical drawings.
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Voice notesRecord and transcribe knowledge directly. A fast way to capture information that is easier to say than type.
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Web crawlingFollow sub-links automatically and index an entire product catalogue or website in one step. Filter by URL pattern to scope the crawl.
Portal management
Full control over what the assistant knows.
The portal shows all indexed sources, their status, and when they were last updated. Add new material, remove outdated content, and keep the knowledge base current for chat, email, and phone.
- Upload documents and connect websites directly in the portal.
- See which sources are indexed, processing, or need review.
- Remove or update source material when information changes.
Insights
Insights that improve every channel.
Qliva analyses questions from chat, email, and phone and helps you improve the knowledge base based on what customers actually need. Each channel makes the next one better.
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Knowledge gaps
Identify questions the AI could not answer — and know exactly what needs to be added to the knowledge base.
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Sentiment analysis
Understand whether conversations are generally experienced as helpful or whether frustration is increasing over time.
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Summaries
AI summarises the period's conversations and highlights the most important points for the team.
Ready to build your knowledge base?
Start with your website or one document, then expand to chat, email, and phone at your own pace.
Start free