Phone assistant

Answers the phone — around the clock, with your knowledge.

Qliva answers incoming calls with an AI voice that converses live and pulls answers from your knowledge base — the same technology as the website widget and email assistant, now on the phone.

Start free See the knowledge base
Live calls

Just like a real phone call.

No button presses, no menu options. The caller speaks naturally and the AI responds instantly, with low latency and the ability to interrupt mid-sentence.

  • Answers immediately when the call connects — no waiting.
  • The caller can interrupt the AI mid-sentence, just like with a person.
  • Same knowledge base as the website widget and email assistant.
How it works

From incoming call to answered question.

1

The customer calls

A normal phone call to your number connects directly to the AI assistant — no button presses, no queue.

2

AI answers instantly

A short opening line that you decide greets the caller and asks how the assistant can help.

3

Answers from your knowledge base

The AI searches the same knowledge base as the website widget and email assistant, and answers naturally in real time.

4

Sensitive topics get flagged

Questions about things like billing, legal matters, or an unhappy customer are handled carefully — the AI asks for a name and number and flags the call for follow-up, instead of guessing.

Customization

Your assistant. Your voice, your tone.

Opening line, voice, call tone, and sensitive topics are set up directly in the platform — no developer required.

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Your own phone numberConnected to your real number by Qliva — no need to switch carriers.
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Opening lineDecide exactly what the AI says when the call connects.
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Voice selectionChoose between several AI voices to match your profile.
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Tone and behaviorYour own instructions for how the AI should talk on the phone — separate from the chat's tone if you want.
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Sensitive topicsCheck off topics like billing, legal, or dissatisfied customers where the AI asks for contact details instead of answering.
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Custom restrictionsAdd further situations where the AI should flag the call for follow-up.
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Call logFull transcription of every call, with clear flagging for follow-up.
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Summary emailGet a summary of every call sent straight to your inbox.
Part of the Qliva platform

Add your data once. Use it in every channel.

The phone assistant shares a knowledge base with the website AI assistant and the email assistant. Configure your knowledge once — then use the same answers across every channel.

languageWebsite
descriptionDocuments
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hub Qliva Knowledge base
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chatAI assistant
mailEmail assistant
callPhone assistant

Ready to answer more calls — without hiring more people?

Start in the platform and activate the phone assistant. No need to change your phone number or carrier.

Start free